Right of withdrawal

At Tringmotion we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 30 days without giving any reason.

Purchases

By law, customers in the European Union also have the right to cancel the purchase of an item within 30 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products except for batteries from Tringmotion. Bike batteries will only be accepted as a return if they are faulty.

To cancel your purchase within the 30 day cooling-off period, please contact us by telephone or e-mail to let us know you wish to return your items. Please package the relevant item securely and send it to us using the return label provided within 30 days following the date that the item was delivered to you.

For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.

Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Once the products are returned and we have checked the content to ensure all parts have been returned you will receive a refund for the item price of the goods to the account used to make the purchase within 10 days of the products return.

Other Statutory Rights

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.